Terms of Service

Last updated: January 2025

Agreement to Terms

By accessing or using the services provided by Operation Buildup, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Services

Operation Buildup provides IT support services, web development, cybersecurity services, and related technology solutions to businesses.

Service Terms

Managed IT Services

  • Services are provided on a monthly subscription basis
  • Minimum 5 users required for standard plans
  • 30-day notice required for cancellation
  • Service Level Agreements (SLAs) are defined in individual service contracts

Web Development Services

  • Project scope, timeline, and pricing are defined in individual proposals
  • Payment terms are outlined in the project agreement
  • Client is responsible for providing content and materials in a timely manner
  • Revisions are included as specified in the project agreement

Payment Terms

Payment terms include:

  • Monthly services are billed in advance
  • Project-based work requires deposit as outlined in agreement
  • Late payments may result in service suspension
  • All fees are non-refundable unless otherwise stated

Cancellation Policy

For monthly services, clients must provide 30 days written notice of cancellation. Project-based work follows the cancellation terms outlined in the individual project agreement.

Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete information
  • Timely payment of invoices
  • Maintaining appropriate backups (where applicable)
  • Following security best practices
  • Notifying us of any issues or concerns promptly

Limitation of Liability

To the maximum extent permitted by law, Operation Buildup shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.

Data and Confidentiality

We treat all client data as confidential and implement appropriate security measures. Clients retain ownership of their data. We will not disclose client information except as required by law.

Intellectual Property

For web development projects, upon full payment, clients receive ownership of custom work product. We retain the right to use general techniques, methodologies, and tools developed during projects for other clients.

Warranties and Disclaimers

Services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that services will be uninterrupted or error-free.

Dispute Resolution

Any disputes arising from these terms will be resolved through good faith negotiation. If negotiation fails, disputes will be resolved through arbitration in accordance with Alabama law.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of services constitutes acceptance of modified terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law provisions.

Contact Information

For questions about these Terms of Service, contact us:

  • Email: contact@operationbuildup.com
  • Phone: 256-624-7313