Terms of Service

Agreement to Terms

By accessing or using the services provided by Operation Buildup, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Services

Operation Buildup provides IT support services, web development, cybersecurity services, and related technology solutions to businesses.

Service Terms

Managed IT Services

Services are provided on a monthly subscription basis
Minimum 5 users required for standard plans
Cancellation terms are defined in individual service agreements
Service Level Agreements (SLAs) are defined in individual service contracts

Web Development Services

Project scope, timeline, and pricing are defined in individual proposals
Payment terms are outlined in the project agreement
Client is responsible for providing content and materials in a timely manner
Revisions are included as specified in the project agreement

Payment Terms

Payment terms include:

Monthly services are billed in advance
Project-based work requires deposit as outlined in agreement
Late payments may result in service suspension
All fees are non-refundable unless otherwise stated

Cancellation Policy

Cancellation terms for monthly services are defined in the client's individual service agreement. Project-based work follows the cancellation terms outlined in the individual project agreement.

Client Responsibilities

Clients are responsible for:

Providing accurate and complete information
Timely payment of invoices
Maintaining appropriate backups (where applicable)
Following security best practices
Notifying us of any issues or concerns promptly

Limitation of Liability

To the maximum extent permitted by law, Operation Buildup shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.

Data and Confidentiality

We treat all client data as confidential and implement appropriate security measures. Clients retain ownership of their data. We will not disclose client information except as required by law.

Intellectual Property

For web development projects, upon full payment, clients receive ownership of custom work product. We retain the right to use general techniques, methodologies, and tools developed during projects for other clients.

Warranties and Disclaimers

Services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that services will be uninterrupted or error-free.

Dispute Resolution

Any disputes arising from these terms will be resolved through good faith negotiation. If negotiation fails, disputes will be resolved through arbitration in accordance with Alabama law.

Text message program (SMS terms)

Operation Buildup is a trade name of Burgess Consulting LLC, Oxford, Alabama.

Program description: Operation Buildup sends texts about requests you make to us, website previews you asked for, appointment confirmations and reminders, and service notices. We do not send marketing or promotional texts under this program.
How you consent: you opt in by checking the SMS box on our contact or preview-request forms at https://operationbuildup.com/contact/, or by texting us first at 256-624-7313. You confirm you are the owner or regular user of the number. Messages may be sent using automated technology. Consent is not a condition of purchase.
Message frequency: message frequency varies.
Cost: message and data rates may apply. Check your mobile plan.
Opting out: reply STOP to cancel at any time. You will receive one confirmation text and nothing further. Reply START to opt back in.
Help: reply HELP for help, call 256-624-7313, or email contact@operationbuildup.com.
Carriers: supported on major US carriers. Carriers are not liable for delayed or undelivered messages.
Privacy: see our Privacy Policy at https://operationbuildup.com/privacy-policy/. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Changes: we may update these terms; the current version is always at this page.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of services constitutes acceptance of modified terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law provisions.

Contact Information

For questions about these Terms of Service, contact us:

Email: contact@operationbuildup.com
Phone: 256-624-7313