03 · Managed IT
Your IT department, one flat price.
$175 per user, per month, minimum 5 users. No tiers, no hourly billing, no surprise invoices. 24/7 monitoring and unlimited help desk from a local team in Oxford, not a call center.
Sample data · “Your Business”, Oxford, AL
Quick answer
How much does managed IT cost?
Managed IT from Operation Buildup is one plan at $175 per user, per month, with a 5-user minimum. It covers the help desk, 24/7 monitoring, security, Microsoft 365 administration, backups and quarterly on-site visits. Microsoft 365 licenses are billed separately at Microsoft’s price. vCIO strategy is a paid add-on.
What’s included
Everything. In one plan.
One monthly plan covers the day-to-day support and the behind-the-scenes work that keeps you running.
Your full outsourced IT department. Minimum 5 users. Microsoft 365 licenses billed separately at Microsoft’s price.
- Unlimited remote help desk (phone & email)
- 24/7 monitoring and alerting
- Patch management
- Microsoft 365 administration and support
- Backup monitoring and management
- Advanced security monitoring
- Network & firewall management
- Security awareness training
- Quarterly on-site visits
- Vendor management
- Monthly reporting
- After-hours emergency support
Paid add-ons on top of Managed IT, quoted before any work starts.
- vCIO strategy sessions (IT roadmap & budget)
- CMMC compliance consulting
- Custom on-site schedule
- Compliance documentation support
- Custom development hours
The full breakdown
Your complete IT department.
Help desk, monitoring, infrastructure and security, without hiring a single full-time employee.
Help desk & support
- Unlimited remote support via phone and email
- Priority handling for critical issues
- After-hours emergency support
- New user onboarding and training
- Software installation and troubleshooting
Monitoring & maintenance
- 24/7 network and server monitoring
- Automated alerts for potential issues
- Patch management (Windows, software updates)
- Disk space and backup monitoring
- Antivirus and security monitoring
Infrastructure
- Network configuration
- Server management (physical and virtual)
- Firewall and security appliance management
- Wi-Fi network design and support
- VPN and remote access setup
Microsoft 365 & cloud
- Email administration and support
- SharePoint and OneDrive management
- Teams and collaboration setup
- License management
- Cloud migrations
- User provisioning and deprovisioning
Security & compliance
- Multi-factor authentication setup
- Security policy implementation
- Employee security awareness training
- Regular security assessments
- Backup verification
- CMMC compliance consulting (scoped separately)
Reporting & vendors
- Monthly performance reports
- Vendor management
- vCIO strategy available as a paid add-on
How switching works
Four steps, in writing.
We handle the setup so your team can keep working. Most of it happens in the background.
IT assessment
A hands-on review of your computers, network, security and backups, quoted up front, with findings in plain English.
One fixed price
$175 per user, per month, in writing before you commit. No hourly billing, no surprise invoices.
Onboarding
We document your environment, set up monitoring and close the obvious security gaps.
Ongoing care
Day-to-day support and 24/7 monitoring, plus quarterly on-site visits.
What your IT options really cost
Three ways to run IT. One without surprises.
Hire full-time IT
- A full salary, plus benefits, training and turnover
- One person’s expertise
- Vacation and sick-day gaps
- A single point of failure
Break-fix by the hour
- Every fix is a new bill, hard to budget
- Reactive only
- Surprise invoices
- No strategic planning
Operation Buildup
- $175 per user, per month (Microsoft 365 licenses extra)
- A whole team’s worth of expertise
- 24/7 proactive monitoring
- Quarterly on-site visits
Why Operation Buildup
Big-company IT, from people who live here.
Veteran-owned
Founded by Cody Burgess, a U.S. Army veteran.
15+ years of IT leadership
Including government and defense sector experience, and CMMC compliance consulting for defense contractors.
Plain English
No jargon and no upselling. We explain what’s wrong and what it takes to fix it.
Local, not a call center
Based in Oxford, serving Calhoun County and East Alabama in person.
Questions
Managed IT questions, plainly answered.
How much does managed IT cost?
$175 per user, per month, minimum 5 users. That one price covers the help desk, 24/7 monitoring, security, Microsoft 365 administration and support (licenses billed separately at Microsoft’s price), backups and quarterly on-site visits. No hourly billing and no surprise invoices. vCIO strategy sessions are a paid add-on.
What if I only have 3 employees?
Our standard minimum is 5 users. If your team is smaller, contact us and we’ll talk through what fits.
When can we reach you?
Support requests are handled during business hours, Monday to Friday, 8am to 6pm Central, and critical issues get priority. The plan includes 24/7 monitoring and after-hours emergency support.
What happens if I need on-site support?
The plan includes quarterly on-site visits. When something needs hands-on attention in between, we schedule an on-site visit. We’re based right here in Oxford.
Do you help with CMMC compliance?
Yes. We offer CMMC compliance consulting for defense contractors, scoped separately from the monthly plan.
Do you support Macs?
Yes. We specialize in Windows environments, and we support Mac computers and mixed environments.
What if we already have some IT equipment?
We work with your existing equipment. During onboarding we assess what you have and recommend any upgrades or replacements you actually need.
Is the Operation Buildup platform included?
The help desk side is: help desk, onboarding and offboarding, invoices and approvals, and Atlas. The CRM is sold separately, from $149 a month.
Contact
Request an IT assessment.
A hands-on review of your computers, network, security and backups, quoted up front, with findings in plain English.