Managed IT · Jacksonville, AL
Managed IT services in Jacksonville, AL.
One plan for offices and shops around the square, along Pelham Road and near the university: $175 per user, per month, minimum 5 users. Help desk, 24/7 monitoring, security, Microsoft 365 and backups, from a veteran-owned team about 15 minutes away in Oxford.
Sample data · “Your Business”, Jacksonville, AL
Quick answer
What does managed IT include for a Jacksonville, AL business?
Managed IT from Operation Buildup is one plan at $175 per user, per month, with a 5-user minimum. It covers unlimited remote help desk, 24/7 monitoring, patching, security monitoring, Microsoft 365 administration, backup management, network and firewall management and quarterly on-site visits. Microsoft 365 licenses are billed separately at Microsoft’s price, and the team is based about 15 minutes away in Oxford.
What’s included
Every item, one price.
The plan is the same in Jacksonville as everywhere we work. No tiers to pick from and no hourly billing.
Your full outsourced IT department. Minimum 5 users. Microsoft 365 licenses billed separately at Microsoft’s price.
- Unlimited remote help desk (phone & email)
- 24/7 monitoring and alerting
- Patch management
- Microsoft 365 administration and support
- Backup monitoring and management
- Advanced security monitoring
- Network & firewall management
- Security awareness training
- Quarterly on-site visits
- Vendor management
- Monthly reporting
- After-hours emergency support
Paid add-ons on top of Managed IT, quoted before any work starts.
- vCIO strategy sessions (IT roadmap & budget)
- CMMC compliance consulting
- Custom on-site schedule
- Compliance documentation support
- Custom development hours
Before you sign with anyone
Six questions to ask any IT provider.
These apply to us as much as to anyone. A provider who answers all six in writing is one you can hold to the answers.
- 01
What is in the monthly price, and what is billed extra?
Ask for the list in writing. Common extras elsewhere are on-site visits, after-hours calls and new computer setup. Our list is above: the help desk, monitoring, security, backups and quarterly visits are in the $175; Microsoft 365 licenses and projects outside the plan are not.
- 02
Who holds the administrator accounts?
The business should own its Microsoft 365 account, its web address and its firewall, with the top-level passwords kept where the owner can reach them. A provider manages those accounts. It should never be the only one who can get in.
- 03
How do you know the backups work?
A backup that has never been restored is a guess. Ask how often backups are checked, where the copies are kept and when a file was last restored as a test.
- 04
What happens when someone is hired or leaves?
There should be a set procedure: accounts ready on the first day, and sign-in, email and shared files closed on the last one. In a town where part-time staff change every semester, this may be the question that matters most.
- 05
Who answers after hours, and what counts as an emergency?
Get the hours and the after-hours process in plain words. Ours: support requests Monday to Friday, 8am to 6pm Central, with 24/7 monitoring and after-hours emergency support on the plan.
- 06
What do we get in writing each month?
A report of what was patched, what was backed up and what was fixed lets you see the work. Monthly reporting is part of our plan.
Managed IT · Jacksonville
Fifteen minutes up Highway 21.
We’re based in Oxford, about 15 minutes from the square. Most of the work is remote and in the background. When your office needs someone in the room, it is a short drive, and we cover Weaver, Alexandria and Piedmont as well.
- The public square downtown
- Pelham Road (Highway 21)
- Around Jacksonville State University
- Weaver
- Alexandria
- Piedmont
Who we work with
A college town’s working offices.
Offices around the square
Law, insurance, accounting and real estate offices downtown, usually 5 to 45 people, where the office manager has been the IT department by default.
Property managers and student rentals
Leasing offices that live on email, shared files and online payments, and whose busiest weeks are the ones around move-in and move-out.
Shops and restaurants on Pelham Road
Businesses that add part-time staff when classes start and need the register, the card reader and the Wi-Fi to hold up through the rush.
The school-year calendar
Plan IT around the semester.
A Jacksonville business does not keep the same year as one in an industrial park. The work can be timed to fit.
Summer
The quiet weeks are the time for disruptive work: replacing old computers, moving email, tidying a network closet.
Before classes start
Accounts, sign-ins and devices for fall hires are set up ahead of the first shift, not during it.
During the semester
Monitoring, patching and backup checks run in the background. Updates that need a restart are scheduled outside open hours.
December and May
When part-time staff leave, their accounts are closed and any shared passwords they knew are changed.
What it costs
Do the math for your headcount.
5 users at $175 each.
8 users at $175 each.
12 users at $175 each.
Multiply your users by $175. Microsoft 365 licenses are billed separately at Microsoft’s price. The user count is agreed with you and put in writing before you commit.
Questions
Managed IT in Jacksonville, plainly answered.
Do you have an office in Jacksonville?
We’re based in Oxford, about 15 minutes from Jacksonville, and work on site around the square, along Pelham Road and near the university.
How much is managed IT for a Jacksonville office?
$175 per user, per month with a 5-user minimum, so the smallest plan is $875 a month. Microsoft 365 licenses are billed separately at Microsoft’s price. There is no hourly billing.
We hire students every semester. How are their accounts handled?
New accounts are set up before the first day and closed on the last one, with a record of each. We agree on the user count with you during the IT assessment and put it in writing before you commit.
Can you keep customer Wi-Fi away from our office computers?
Yes. Network and firewall management is part of the plan. Guest Wi-Fi is set up as its own network, so a visitor’s phone or laptop cannot reach the computers that hold your files.
How do we switch from our current provider?
It starts with an IT assessment: a hands-on review of your computers, network, security and backups, quoted up front. Then you get one fixed price in writing, we document your setup and turn on monitoring, and support moves over on an agreed date.
Contact
Request an IT assessment.
A hands-on review of your computers, network, security and backups, quoted up front, with findings in plain English.